Code of Conduct

It is our goal to provide a safe and professional environment which is conducive to learning and personal growth for all of our students, instructors and staff. In order to achieve this goal, all students, instructors and staff are expected to abide by the following Code of Conduct which outlines the standards and expectations the College has for professional behaviour.

Violations of the Code of Conduct will be handled in accordance with the College’s Student Expulsion Policy.

Professionalism

The College is committed to the highest standards of professionalism and integrity and works diligently to instill this same level of commitment in both students and staff.

Expectations for professional behaviour include, but are not limited to:

• Avoiding unnecessary classroom interruptions; classes should only to be interrupted in the case of emergencies and the student should be accompanied by a staff member
• Being punctual and present when required
• Using professional language in all interactions
• Keeping voices at an appropriate level in all campus facilities, including hallways, washrooms and the lunchroom
• Turning off all cell phones, pagers, when in classes
• Being prepared with all required materials and/or equipment
• Demonstrating respect for the public, staff, students, and other visitors
• Treating any staff member or fellow student who is in the role of a client with the same professional process, respect and courtesy as a general member of the public
• Performing all requested tasks and assignments to the best of personal ability and asking for clarification when needed
• Representing Bryan College in a positive, enthusiastic manner when outside of the College and interacting with the general public

Harassment / Discrimination

Organizational Commitment

Bryan College (“the College”) is committed to providing a learning environment free of discrimination and harassment, in which all individuals are treated with respect and dignity, are able to contribute fully, and have equal opportunities.

Under the Ontario Human Rights Code and provisions of the Occupational Safety and Health Act, every person has the right to freedom from harassment and discrimination. Harassment and discrimination will not be tolerated, condoned, or ignored at Bryan College. If a claim of harassment or discrimination is proven, disciplinary measures will be applied, up to and including student expulsion or staff termination.

Bryan College is committed to a comprehensive strategy to address harassment and discrimination, including providing training and education to ensure that everyone knows their rights and responsibilities; regular monitoring of organizational systems for barriers based on Code grounds; providing an effective and fair complaints procedure; and promoting appropriate standards of conduct at all times.

Statement of Rights and Obligations

The right to freedom from discrimination and harassment extends to all students, faculty, and staff of Bryan College.

It is also unacceptable for students, faculty and staff to engage in harassment or discrimination when dealing with clients, or with others with whom they have professional dealings, such as suppliers and vendors. It is equally unacceptable for clients, vendors, or other visitors to the College campus to harass or discriminate against faculty, staff and students.

This policy applies at every level of the organization and to every aspect of the educational environment including admissions, financial aid, student counselling, and application of College policy, instructional settings, and clinical work. Additionally, this policy extends to every aspect of the employment relationship including recruitment, selection, training, performance evaluations, compensation, and promotion decisions. College sanctioned events that occur outside of the physical campus, such as Student Outreach or industry trade shows, are also covered by the scope of this policy.

Faculty and Staff of Bryan College have the additional responsibility to act immediately on observations or allegations of harassment or discrimination and should address potential problems before they become serious.

Staff and Student Interactions

All staff members, including instructors, are expected to maintain objective and professional relationships with their students. Please respect that:

1. Additional Services

   Staff cannot engage in inappropriate activities with students, which include but are not limited to parties, social functions or athletic events not sanctioned by the College.  It is important that all faculty members maintain a strictly professional relationship.

   Socializing of any kind is prohibited until students have graduated. This includes socializing between students and staff/instructors via social networking sites such as Facebook, LinkedIn, Instagram, X (formerly Twitter), or any other recreational social networking site.

   Instructors, in an effort to maintain objectivity in the classroom, are also prohibited from eating lunch with students unless it is in the context of additional academic coaching.

2. Employment by an Instructor

   Staff members are not permitted to offer additional services, training or to solicit the sale of personal services or products to students currently enrolled at the College.

   Staff members are not permitted to hire any student for any external purpose without prior approval from the Campus President.

Every person has a right to claim and enforce their right to an educational and work environment free of harassment and discrimination.  No person shall be negatively treated for bringing forward a complaint, providing information related to a complaint, or assisting in the resolution of a complaint.

It is a violation of Bryan College policy to discipline or punish any person because he or she has brought forward a complaint, provided information related to a complaint, or otherwise been involved in the complaint resolution process. Reprisal may be the subject of a complaint under this policy, and persons engaging in reprisal are subject to disciplinary measures, up to and including student expulsion or staff termination.

Explanation of Protected Grounds Under Ontario Human Rights

This Policy prohibits discrimination or harassment on the basis of the following grounds, and any combination of these grounds:

• Age
• Creed / Religion
• Sex / Gender Identity
• Family/ Ancestry
• Marital status
• Disability
• Race
• Place of origin / Ethnic origin
• Citizenship
• Colour
• Record of offences
• Association or relationship with a person identified by one of the above grounds
• Perception that one of the above grounds applies

Definitions

The following behaviour is prohibited by this Policy:

Discrimination: means any form of unequal treatment based on a protected ground covered in the Ontario Human Rights Code Human Rights Code, whether imposing extra burdens or denying benefits. It may be intentional or unintentional.

Human Rights Code Based Harassment: means a course of comments or actions that are known, or ought reasonably to be known, to be unwelcome. It can involve words or actions that are known or should be known to be offensive, embarrassing, humiliating, demeaning, or unwelcome, based on a ground of discrimination identified by this Policy.

Examples of Human Rights Code Based Harassment include, but are not limited to:

• Epithets, remarks, jokes or innuendos related to an individual’s race, sex, disability, sexual orientation, creed, age, or any other ground;
• Display or circulation of offensive pictures, graffiti or materials, whether in print form or via e-mail or other electronic means;
• Singling out an individual for humiliating or demeaning “teasing” or jokes because they are a member of a protected group;
• Comments ridiculing an individual because of characteristics, dress etc. that are related to a ground of discrimination.

Note: The fact that a person does not explicitly object to harassing behaviour or appears to be going along with it does not mean that the behaviour is not harassing and does not mean that it has been assented to.

Sexual Harassment: Sexual harassment is a form of harassment that can include, but is not limited to:

• Gender-related comments about an individual’s physical characteristics or mannerisms;
• Paternalism based on gender which a person feels undermines their self respect or position of responsibility;
• Unwelcome physical contact;
• Suggestive or offensive remarks or innuendoes about members of a specific gender;
• Propositions of physical intimacy;
• Gender-related verbal abuse, threats or taunting;
• Leering or inappropriate staring;
• Bragging about sexual prowess or questions or discussions about sexual activities;
• Offensive jokes or comments of a sexual nature about an employee or client;
• Rough and vulgar humour or language related to gender;
• Display of sexually offensive pictures, graffiti or other materials, including through electronic means;
• Demands for dates or sexual favours

Note: The fact that a person does not explicitly object to harassing behaviour or appears to be going along with it does not mean that the behaviour is not harassing and does not mean that it has been assented to.

In addition, Bryan College will, without fee, appropriately accommodate the needs of students affected by sexual violence. 

Sexual Solicitation: This Policy prohibits sexual solicitations or advances by any person who is in a position to grant or deny a beneift to the recipient of the solicitation or advance, such as a faculty or staff member. Reprisals for rejecting such advances or solicitations are also prohibited.

Personal Harassment: In addition to prohibiting harassment and discrimination on the basis of grounds covered in the Ontario Human Rights Code, this policy also prohibits any type of personal harassment which can include bullying, pranks, practical jokes, malicious comments or actions, threats, or any other behaviour that is meant to harass or intimidate another individual, whether intentional or unintentional.

Poisoned Environment: A poisoned environment is created by comments or conduct, including comments or conduct that are   condoned or allowed to continue when brought to the attention of faculty, staff or management, that create a discriminatory management, that create a discriminatory educational or work environment such that it can be said that it has become a term and condition of the student learning experience or work environment. The comments or conduct need not be directed at a specific    individual, and may be from any individual, regardless of position or status. A single comment or action, if sufficiently serious, may create a poisoned environment.

General Harassment Complaint Process

If a complainant feels that they can safely make it known to the person responsible that the behaviour is unwelcome, then they may, but the complainant should never feel obliged to do so, against their better judgment. If addressing the person responsible could lead to an escalation of harassment or discrimination, or to safety risks they are not expected to have to directly interact with that person.

If the situation cannot be resolved by speaking to the person responsible, a complaint may be made by speaking to either: (1) the Academic Coordinator for the student’s faculty, (2) the Campus President. Where possible, the complaint should be made in writing, including details of:

• What happened – a description of the events or situation
• When it happened – dates and times of the events or incidents
• Where it happened
• Who saw it happen – the names of any witnesses, if any.

The person receiving the complaint will notify the person(s) complained against (“the respondent(s)”) of the complaint and provide the complaint and provide the respondent(s) with a copy of the written complaint.

Sexual Violence Complaint Process

If students, in good faith, report an incident of, or make a complaint about, sexual violence, they will not be subject to discipline or sanctions for violations of the College’s policies to drug or alcohol use at the time the alleged sexual violence occurred.

Students who disclose their experience of sexual violence through reporting an incident of, making a complaint about, or accessing supports and services for sexual violence, will not be asked irrelevant questions during the investigation process by the College’s staff or investigators, including irrelevant questions relating to the student’s sexual expression or past sexual history.

Students: If it is necessary, the respondent will be moved to an alternative class if possible or suspended from attending classes pending investigation. The decision will be made on a case-by-case basis having regard to the principle that the complainant will not be penalized for making the complaint

Faculty/Staff: If it is necessary, the respondent will be moved to an alternate work schedule if possible or will be suspended from work with pay pending investigation. The decision will be made on a case-by-case basis having regard to the principle that the complainant will not be penalized for making the complaint.

Bryan College takes all complaints of potential discrimination or harassment seriously. Complaints will be investigated promptly, with the investigation process beginning no later than 24-hours following the receipt of the complaint. Bryan College may choose to appoint a neutral third-party to investigate the complaint and determine appropriate courses of action following the outcome of the investigation on a case-by-case basis.

All complaints and information gathered during an investigation will be kept confidential as far as is reasonable, with information only reasonable, with information only being released to involved parties on a need-to-know basis for the purpose of reaching resolution or in conjunction with an on-going investigation.

While each situation is different and will be handled according to its own merits, common remedies available to the complainant if the claim of harassment or discrimination is proven include:

• An oral or written apology from the harasser/person who discriminated
• Recovery of lost class time, fair evaluation, or academic credit that was denied

Human Rights Tribunal of Ontario

All persons have the right to file a complaint with the Human Rights Tribunal of Ontario at any time during the internal College investigation and resolution process. Please note that in most circumstances, a person filing a complaint with the Tribunal must do so complaint with the Tribunal must do so within one year of the incident in question, or if the incident occurred on multiple occasions within one year of the last alleged incident. For more information on the Human Rights Tribunal of Ontario process, visit  www.hrto.ca or call 1-866-598-0322.

Provision of Services to the Public for Payment

Students are to perform treatments only in a controlled environment such as in the classroom, clinic or outreach under the supervision of qualified College staff.  Massage therapy students shall not be employed to perform any treatments, accept money or payment of any kind to perform treatments while they are enrolled at the school. Additionally, massage therapy students shall not commence such employment until they have graduated and fulfilled all other regulatory requirements.

As we all know, tips are a common way for the public to acknowledge excellent service that was provided. While students are in clinic or outreach, they may be offered a tip by their client.  Tipping is not required but is accepted as recognition of a job well done. If you are offered a tip after providing a treatment or service while in clinic or outreach, please be professional by accepting the tip and thanking the client.

Academic Dishonesty

In pursuit of high academic and ethical standards, the College expects scrupulous academic honesty from all students, faculty and professional partners.

Academic dishonesty is defined as any work, action or deed performed alone or with others for the direct or indirect intention of providing an unfair advantage to self or other student(s).

The Academic Dishonesty policy covers all evaluation activities including but not limited to quizzes, tests, examinations, assignments, projects, and presentations.

Examples of behaviour that would constitute academic dishonesty include, but are not limited to:

• Taking a quiz, test, or examination for another student, or having another student take a quiz, test or examination for you
• Giving or receiving unauthorized assistance during the completion of any evaluation activity
• Informing other students in a later sitting of a quiz, test or examination the questions that appear on that evaluation activity
• Possessing unauthorized material or electronic devices during a quiz, test or exam
• Obtaining a copy of a quiz, test or exam, in whole or in part, in advance of its administration without approval
• Knowingly helping another student to commit an act of cheating by letting him/her view your answers, lending your work, or by working together on an assignment not specifically deemed a group effort
• Changing grades or answers on an evaluation activity for the purpose of re-grading
• Deliberately damaging the academic work of another student
• Submitting course work from another course, even if the student was the original author, without the prior express permission of the instructor
• Plagiarism of published textbooks and other copyrighted materials, including but not limited to material obtained from the internet. This behaviour is not only dishonest, it is also illegal.
• The use of any form of AI to complete assignments. This eliminates a students use of critical thinking to complete their assignment and does not demonstrate the student’s knowledge of the material.
• Removing examination materials from a classroom.

If a student completes an evaluation activity and academic dishonesty is suspected the instructor will immediately notify the Academic Coordinator of the situation. The Academic Coordinator has the authority to investigate the situation and issue a zero mark for an evaluation activity where academic dishonesty has occurred.

The College may take additional disciplinary action as deemed reasonable and appropriate up to and including expulsion, according to the guidelines set forth in the Student Expulsion Policy.

Dress Code

Bryan College strives to maintain a workplace environment that is well functioning and free from unnecessary distractions and annoyances. As part of that effort, the college requires staff and students to maintain a neat and clean appearance that is appropriate for the workplace setting and for the work being performed.

Staff and students are expected to demonstrate good judgement and professional taste. Courtesy of everyone around you and your professional image should be the factors that are used to assess that you are dressing appropriately.

• All clothes must be work-appropriate and project professionalism.
• All clothes must be clean and in good shape. Discernible rips, tears or holes are considered inappropriate.
• Staff and students must avoid clothes with stamps that are offensive or inappropriate.

Student’s professional appearance creates first and lasting impressions with clients, potential employers and any other individuals that you interact with on a daily basis. It is important that students present a professional appearance and maintain excellent standards of cleanliness and hygiene. The Dress Codes for theory and practical classes are outlined in the following sections.

The following general guidelines should be adhered to at all times:

• No strong fragrances should be worn in respect for those who may have allergies to fragrance.
• Personal hygiene including breath and clothing should be free of odours resulting from smoking, inadequate bathing, etc.
• Clothing should be free of odours, clean and unwrinkled.

Concerns regarding professional appearances will be addressed by either the student’s instructor or Academic Coordinator. Students who do not meet the dress code requirement will be instructed to leave the classroom and return only when they are in compliance with dress code requirements; the attendance policy will apply.

Dress Code - Theory Classes

Students are expected to be in business casual attire for all theory classes. Business casual is neat clothing which would be appropriate for a chance meeting with a potential employer. Clothing must cover the undergarments.  The College administrative staff reserves the right to decide what is appropriate.

If a student has difficulty adhering to this policy for reasons outside of their control, such as accessibility or financial issues, they can bring this to the attention of the Academic Coordinator.

Dress Code – Practical / Clinical Classes

Students are required to wear a school uniform for all practical and clinical classes, and where stated in student manuals for specific courses. Uniform is defined as:

• Blue scrub set with embroidered logo on shirt.
• Predominantly white or black nurse or running shoes
• A black cardigan sweater may be worn over the scrubs

Uniforms must be clean and pressed, free from tears, stains or excessive wear. Students are responsible for the cost of their uniforms and any cost incurred to maintain or replace the uniform.

While the College does not wish to unduly restrict personal expression, the following rules of dress apply for students while in uniform:

• All hair must be neat and presentable; long hair must be tied back.
• Beards and moustaches must be short and neatly trimmed.
• Exposed nails must be neatly trimmed and clean. Nail polish cannot be worn, with the exception of instructor guidance in manicure/pedicure classes
• Massage Therapy Students: Jewellery cannot be worn on hands or wrists while performing services.
• In practical classes student should refrain from wearing jewellery and oversized earrings.

Students who fail to comply with the uniform guidelines and dress code policy will receive a demerit of 5% to their professionalism mark at the discretion of the Academic Coordinator.

Confidentiality

Maintaining confidentiality is a key attribute that is strongly valued by the College and the industry. Students and staff are expected to treat sensitive information appropriately and maintain confidentiality of this information.

• Students are not permitted to discuss any of their clients with anyone other than the clinic instructor, the classroom instructor, or the student who previously treated the client for the purpose of discussing the treatment plan
• Students should not discuss matters about any client with their instructor in the presence of another client, student, or staff member.
• Students shall not remove a client file, reports, or other papers from the clinic.
• Staff shall not discuss confidential matters related to individual students or staff members, except what is necessary to conduct the affairs of the College.

It is the responsibility of all students and staff to protect the privacy of students, staff members, and clients. Violations of confidentiality will be handled in accordance with the College’s Student Expulsion Policy. Staff members found in violation of the policy may face disciplinary action, up to and including dismissal.

Records Retention

"A 'record' includes an account, an agreement, a book, a chart, table, or file, a diagram, a form, an image, an invoice, a letter, a map, a memorandum, a plan, appointment sheets, a statement, a telegram, a voucher, and any other document containing information, whether written or in any other form."

Retaining records serves two purposes.  It provides those responsible for the management of records with the means to monitor transactions and resolve problems. And, it enables the College to comply with The Ministry of Training Colleges & Universities, OSAP (Ontario Student Assistance Program), CMTO (Canadian College of Massage Therapist of Ontario), and other regulatory bodies governing audit ability and retention of records.

Clinic Files & Appointment Sheets

No agreement between or among student massage therapists or between a student massage therapist and other health care providers can supersede the individual student massage therapist's duty to a client with respect to the keeping of health records. The client records exist as a guide for the therapist as well as his or her classmates or successors.

Enrolment Agreement 

When a student therapist completes their studies with Bryan College the clinic files and appointment sheets remain the property of Bryan College. 

Closing of a Campus

The College closing a clinic will:

• Give clients as much notice as possible that the clinic is closing
• Assist clients with the transfer of their care to another clinic
• Advise them that the therapist is required to keep their records for 10 years and provide information on how they may obtain a copy of the record in the future.

Selling of a College 

The College will:

• Give clients as much notice as possible that the College/school is being sold
• Facilitate the transfer of care to the new College/school or respect the client’s choice if they wish to choose a new College
• Advise the client of the arrangements that have been made for storage and access to the records and respect the client’s wishes if they want their records transferred to another College.

Student Personal File/Records

To ensure compliance with the Freedom of Information and Protection of Privacy Act (FIPPA). A record of students’ achievements including the contents of their personal file at Bryan College is preserved permanently. Bryan College reserves the right to destroy other contents in the students’ personal file if and when it is no longer required.

The student record and its components may be in the form of hard copy files or computerized databases.

• The creation of the initial student record is the responsibility of the Admissions Office. Managing and retaining the hard copy and the computerized databases is the responsibility of the Registrar. Each student’s file will normally contain:
  • the students’ enrolment contract
  • all letters and correspondence relating to the student;
  • official supporting documents provided by, or at the request of, the student (e.g. record of previous studies)
  • documents pertaining to the student’s studies, appeals, or the evaluation of the student’s work at Bryan College, which cannot be recorded in electronic form
  • other factual documentation considered pertinent to the student’s studies.

NOTE: Documentation submitted by applicants who are not accepted, or by applicants who fail to enroll following acceptance will also be kept.

• The computerized databases contain all the information required to monitor the progress and performance of students, produce periodic performance reports, and provide confirmation of achievement and official transcripts. All portions of a student’s computerized record which are needed to produce official transcripts will be maintained permanently

Theft and Criminal Conduct

Any student or staff member who participates in any illegal activity on College property or while participating in any College sanctioned activity is subject to immediate expulsion per the Student Expulsion Policy or termination of employment, whichever applies. Theft includes, but is not limited to, unauthorized removal of property, funds, or material belonging to a student, staff member, client, visitor, or the College

Substance Abuse

To help ensure the safety and well-being of faculty, staff, students, and the general public, the College is committed to maintaining a campus environment that is free of recreational drug use and alcohol consumption. As stated in the Student Expulsion Policy, students who are found to be under the influence of recreational drugs and/or alcohol while on campus and during class will be subject to immediate expulsion.

Recreational drugs are defined as mood and/or personality altering substances used without a valid medical prescription.

It is important to note for students in the Massage Therapy Program that the College of Massage Therapists of Ontario (CMTO) does not permit therapists to perform treatments while under the influence of any drug, prescription or otherwise, that alters judgment and/or critical thinking ability. The use of these substances while actively practicing results in disciplinary action by the CMTO which can include fines and a suspension of the therapist’s license. Therefore, Massage Therapy students are held to the same standards while in the Massage Therapy Program.

Violence Prevention Policy

Purpose

This policy is established in conjunction with Bill 168, otherwise known as the Occupational Health and Safety Amendment Act - Violence and Harassment in the Workplace 2009 with the following purposes:

1. Define behaviours that constitute violence
2. Ensure all members of our campus community understand their roles and responsibilities as they relate to violence prevention
3. Ensure risks of violence are identified and procedures for reporting and resolving incidents of violence on our campus are defined.

Policy

Bryan College (“the College”) maintains a zero-tolerance policy towards violence and abusive and aggressive behaviour on our campus. We are committed to building and preserving a safe environment free from violence, threats of violence, intimidation and disruptive behaviour for all of our students, faculty, and staff and to ensure the safety of the general public who may be present on our campus.

In pursuit of this goal, the College does not ignore and will not tolerate acts of violence, threats of violence, or personal harassment. As such, this policy prohibits physical or verbal threats, with or without the use of weapons, intimidation, or violence on our campus. The College commits to taking every reasonable effort to identify all potential sources of violence to eliminate or minimize these risks. Violence and many of the other prohibitions in this policy also constitute criminal offenses. As indicated below, it is the policy of the College to immediately report all suspected criminal offenses to the Police or other appropriate authorities. 

Application

This policy applies to all members of our campus community, including faculty, staff, and students, who share an obligation to:

• Promote safety and guard against the risks or threats of violence to themselves and others
• Respect and promote the health, safety, and dignity of all members of our campus community, as well as visitors to the College.

Violence Prevention Program

This policy is an integral part of the College’s Violence Prevention Program. All members of our campus community are accountable for complying with the policy and all initiatives that are part of the Violence Prevention Program.

Our Violence Prevention Program includes measures and procedures to protect members of our campus community from violence, procedures for summoning immediate assistance, and a process for individuals to report incidents, or raise concerns. Additionally, the program provides education and training to staff and students to ensure awareness of our policy and associated procedures.

Definitions

• Violence is the attempted or actual exercise of any intentional physical force that causes or may cause physical injury to another individual; including threats that give an individual reasonable ground to believe that he or she is at risk of physical violence. Violence can include, but is not limited to, the following:
• Physical Abuse: An act of aggression resulting in physical assault or attempted assault with or without the use of a weapon; any intentional displays of force that cause the victim to experience or fear immediate bodily harm. Examples can include hitting, spitting, shoving, pushing, biting, groping, pinching, and kicking. Physical abuse also includes any acts of aggression resulting in physical damage to personal property or College property.
• Verbal Abuses Verbal comments that represent threats and suggest that the subject of the comments is at risk of physical injury. Note that comments do not have to be made directly to the subject of the comments in order to be considered verbal abuse.
• Verbal or Written Threats: Any verbal or written expression of intent to inflict harm on any person or any property of the individual or College.
• Intimidation: Any expression of intent to inflict harm on any person or to property. Examples include shaking fists, leering, destroying property, or throwing objects.
• Sexual Assault: The use of threats or violence to force one individual to touch, kiss, fondle, or have sexual intercourse with another.
• Weapons: Defined as any item that could be used to inflict injury upon another individual. Weapons are not permitted on campus and include, but are not limited to, the following:
  • Firearms such as pistols, revolvers, shotguns, and rifles whether loaded or not loaded.
  • Knives or blades of any kind, with the exception of knives supplied in the student longue or staff lunch room provided the knife is used only in the intended manner
  • Any explosive or explosive devices of any kind including ammunition for firearms, with or without the presence of a firearm
  • Sling shots, baseball bats, clubs, or other blunt objects
  • Metal knuckles
  • Air guns, pellet guns, and blow guns
  • Any replicas of the above items
  • Any other item that could be used to inflict injury upon another individual

Reporting

• In emergency situations, where there is an immediate threat to the health and safety of an individual(s), students, faculty and staff are to immediately call 911 for assistance.
• In the event that a student, faulty member, or staff member is either directly affected by or witnesses any violence or abusive/aggressive behaviour on campus, it is imperative that the individual report the incident to the Campus President or any College manager immediately.
• Reports may be made verbally, although the person reporting the incident is encouraged to complete an Incident Report Form (see pg. 54) and to request the same from other witnesses and those directly involved to ensure all the relevant facts are documented while fresh in their mind and to ensure consistent communication and interpretation of the facts.
• All reports are kept confidential as far as is reasonable and information in reports will only be shared on a need-to-know basis or as required by law.
• All reports will be investigated by the College and dealt with according to the guidelines and objectives set forth in this policy.
• Incidents that could be criminal in nature will also be reported to the appropriate law enforcement agency.
• No individual will be penalized for reporting an incident of violence as defined in this policy, or for assisting with the investigation and resolution process.

College Facilities and Property

The College provides various facilities and resources to students to enable them to complete their studies in an environment that is conducive to learning. All students and staff members bear the responsibility for ensuring that all facilities and resources are used only as intended and treated with care.

• The campus facilities are to remain safe and clean at all times
• All required safety and fire equipment are to be fully functional at all times
• Fire drills will be conducted periodically to ensure the safe and orderly evacuation of the building
• Staff and student access to facilities will be restricted to times required for the delivery of programs to ensure the safety of staff and students
• College materials are the property of the college and are only to be used for the intended purpose. Materials may not be copied copied or reproduced in any manner, in whole or in part, without the written permission of the College.
• College equipment (including, but not limited to, treatment tables, manicure tables, wax baths, stools, etc.) are not to be moved to other rooms without express consent from an instructor or Academic Coordinator

Any person who is on campus when the campus is not open, and no permission has been granted is subject to disciplinary action as outlined in the Student Expulsion Policy and may face trespassing charges.

Any individual who causes vandalism or damages to College property, physical or intellectual, will be handled in accordance with the Student Expulsion Policy and may face legal action.

The building is secured 24 hours a day. Only authorized individuals (i.e. students, faculty, and staff) with card access may enter the building. All visitors are required to enter through the main doors and report to reception. Students are not permitted to allow personal visitors in through the side or back entry doors. Please ensure any personal visitor is informed to enter at main reception. Students cannot bring their children to school /class as they represent a liability risk to the College.

Staff or students who witness violations of the policies surrounding College facilities and property, acts of mischief or maliciousness which result or may result in the compromised safety, security or integrity of College facilities or property are required to complete an Incident Report Form.

College Facilities - Classroom Use

The College is a learning environment and as such the following guidelines for conduct in the classroom are in place to protect the learning experience for all students.

• Chewing gum is not permitted in any classroom, during evaluation activities, in clinic, or during outreach
• Where allowed, beverages are permitted only if they are in closed, non-breakable containers
• All students are required to assist in classroom clean-up when necessary
• Students who disturb the class, fall asleep, or otherwise show an obvious disregard for teaching activities may be instructed to leave the classroom

College Facilities - Student Lounge/Lunchroom

The College provides a student lounge/lunchroom for the convenience of students. Coffee, cream, and sugar is available for students, but students must supply their own cups.  Refrigerators are cleaned weekly and students will be asked to remove all their belongings at that time. Anything which remains will be disposed of. We ask that students make an effort to keep the lounge clean.

Students are reminded that the student lounge/lunchroom also serves as Clinic Reception and it is imperative that the cleanliness and organization of the lunchroom is maintained at all times.

• No food items and/or storage containers are to be left on top of the cabinets
• Chairs should be pushed in when students leave the lunchroom
• The College’s expectations for professional conduct and conversations apply while in the lunchroom; students must refrain from engaging in unprofessional and inappropriate conversation or conduct and avoid shouting or raising their voices above a level suitable for one on one conversation.
• No sleeping is permitted on the couches

College Facilities

Computers and Other Equipment

The College makes equipment (i.e. computers) available for the use of students when necessary. Equipment use is subject to availability and should charges apply, they will be noted. Please remember that we are bound by our computer use policies and use the service responsibly. In the event the connection is not working, please advise the front desk.

Students are not permitted to use another person’s account, even if given permission by that person. Students are not permitted to use the network to transmit messages which are disruptive or offensive to others. Prohibited content includes, but is not limited to, sexually oriented messages, comments or innuendo, vulgar, obscene, or threatening communications, racial slurs, gender-specific comments or any comment that would offend someone on the basis of his or her age, gender, race, sexual orientation, pregnancy, marital status, religion, national origin or disability.

Students may only use computers which have been designated for student use. Students may use specifically-designated computers for presentations.  At no time may students use computers which are part of the Bryan College staff and instructor network. 

Computers must remain turned on at all times. They must not be powered down unless otherwise instructed by Bryan College staff.

Under no circumstances is food or drink permitted in the vicinity of computer work stations.

A student shall use College electronic communication and the Internet solely for study purposes during the course of their program.

Students are not permitted to access websites which are discriminatory, defamatory, pornographic, racist, or which are in any way offensive.  Additionally, Students are prohibited from watching streaming video, listening to streaming audio, or downloading video or audio files unless specifically proscribed by their Course/Instructors/Academic Coordinator.  Bryan College reserves the right to control and monitor the Internet service. Unauthorized use, posting inappropriate remarks on-line, or using the services for non- study purposes constitutes an abuse of Bryan College’s resources and is prohibited. Violators will be subject to disciplinary action up to and including dismissal.

Since security of information transmitted over the Internet cannot be guaranteed, students should use caution regarding the transmission of the sensitive information over the Internet (i.e., legal documents, credit card numbers).

Under no circumstances may a student alter another student’s file without permission of the file’s owner. The ability to alter either of these files does not grant permission to alter those files.  Deliberate alteration/deletion of system or common files will be treated as vandalism or malicious destruction of Bryan College property and will result in immediate dismissal from the College and possible legal action.

All files should be saved to external media, i.e. USB.  Any files saved to the network run the risk of being copied and/or deleted by others.  No security measures can guarantee confidentiality and students must assume that all files stored in the systems may be accessed or retrieved by someone other than the intended recipient(s).

Hardware installations are to be made by the Information Technology Department.  This includes both new installations and upgrades/updates to existing installations. This includes all computer peripherals. (i.e. printers, hubs, keyboards, additional wiring).

Only authorized software is to be used by students.  Software duplication is not permitted. Any student found using software which is unauthorized by the Information Technology Department will be in violation of these policies. The use of illegally copied software is considered a criminal offence.  The Information Technology Department will immediately remove any software which is not authorized.

Only shareware and freeware that have been approved and installed by the Information Technology Department may be used.  When a problem is encountered with a personal computer, it is to be reported to the instructor who will report the problem to the Information Technology Department.

No equipment is to be moved or reassigned without the approval of the Information Technology Department. The Information Technology Department is to be kept current about the location of all personal computers and their peripherals. Personal computers that are networked are not to be moved without the assistance of the Information Technology Department.

Academic Coordinators, instructors, and any other personnel who supervise students in areas where student computer access is available are responsible for the enforcement of the policy.

Normally, students who violate the policy on more than three occasions will lose computer privileges. However, at the discretion of the College and depending on the severity of the infraction, a student may immediately lose all computer privileges.

College Facilities - Student Resource Centre

The Resource Centre is meant for quiet study only.  Noise in the centre must be kept to a minimum. No food or beverages are permitted in the Resource Centre as it is not to be used as lunchroom or cafeteria. Students who are not complying with this standard may be asked to leave.

Books within the Resource Centre are not to be removed from the resource centre without having been properly signed out with Student Services whose office is located in the resource centre. In the event that the Student Services office is closed, students may go to the front desk and request the Registrar to sign out a book for them.

College Facilities – Parking

There is limited parking available for students on a first come first serve basis in the west lot and only in designated spots. It is the responsibility of all students to know where parking is permitted, and students should park safely and avoid blocking cars that may need to come and go throughout the day.

Vehicle information must be registered with reception; Please inform reception of your license plate number, car make and model, so that you may be quickly located in the event that your vehicle needs to be moved.

College Facilities - Building Access

Access to the building is restricted only to authorized Students, Instructors, and Staff by access card. All persons are responsible for carrying their access card at all times to gain entry to the building. Student access cards begin working at 8:30 am and stop working at 5:00 pm.

Students and staff should not let unknown persons into the building outside of normal hours. Visitors must be directed to access the building through the front door only and are required to sign in at reception.

College Facilities - Emergency Evacuation Procedures

To ensure the safe evacuation of our students, clients and instructors in the case of an emergency situation, upon hearing the fire alarm a full evacuation of the building is required by law.

The Registrar will respond to the front of the building and co-ordinate with fire wardens. The three fire wardens take responsibility for the school and delegate as necessary and return to the front lobby entrance and coordinate with the fire department.  These procedures will be followed providing that there is no risk or harm to the instructors, students, or client’s life.

• Remain calm
• Proceed to evacuate the building in an orderly fashion
• Do not attempt to gather any personal belongings or remain in the building for any amount of time once an alarm has sounded
• Ensure that all doors and fire exits are closed behind you
• Report to the designated evacuation area which is the West (student) parking lot
• Do no re-enter the building until the all-clear has been issued by the Fire Department

Once evacuated, the specified staff below (“Fire Wardens”) should report to the Facility Manager or designate at the main lobby entrance when it is safe to do so and to ensure the Fire Chief is advised as to the status of the evacuation confirming all individuals in the Fire Warden’s designated area of responsibility have been safely evacuated and/or advise of persons trapped in the building.

Administrative Offices

The Registrar will be responsible for the evacuation of the administrative offices including the staff lounge. Persons will exit from the staff lounge or the front lobby entrance, whichever is closest to them and check in with the Fire Warden. Fire Warden: Registrar. 

Northwest Quadrant

Instructors for each class will be responsible for escorting students and ensuring that they leave via the nearest exit.  Classroom doors must be closed after the classroom has been evacuated.  Instructors will report to the Northwest fire warden, in the west parking lot as far from the building as possible. Fire Warden: Academic Coordinator(s)

Central South Quadrant

Instructors for each class will be responsible for escorting students and ensuring that they leave via the nearest exit. Classroom doors must be closed after the classroom has been evacuated.  Instructors will report to the Central South Fire Warden, in the west parking lot as far from building as possible. Fire Warden: Academic Coordinator(s)

Student Clinic

Service Providers (clinic) with clients are to ask them to put on their robes and quietly and calmly escort them to the nearest fire escape and outside. Stay with your client. The Clinic Instructors are the Fire Warden.

College Facilities - Injury or Illness

In the event that an injury or illness occurs in the classroom it is the responsibility of the instructor to use their judgement appropriately. Instructors are responsible for protecting, to the best of their ability, all students under their care.

First aid kits are located at:

• Entrance of staff lounge
• Entrance of maintenance department, including an emergency eye-wash station
• Reception

Please inform reception if a first aid kit needs to be restocked. All incidents of injury or illness must be recorded properly on an “Incident Report” form which must be submitted as soon as possible to your Academic Coordinator.

College Facilities – Smoking

Smoking is not permitted on school property, this includes e-cigarettes and vape pens.

Expulsion Policy

The College is committed to taking all reasonable steps to ensure the students have the opportunity to successfully complete their programs. The college has a commitment to ensure that within this general framework that all students are treated fairly and equitably. Students who do not support the academic and ethical goals for the College for themselves and their fellow students may be subject to penalties, up to and including expulsion.

In general, the College will attempt to resolve a situation without expulsion. Verbal warnings, written warnings and suspensions may precede this final and most serious of actions. Where the College deems the integrity, safety or wellbeing of the College, students, staff, clients, visitors and other guests is in danger then expulsion may be applied at the College’s discretion at any point in the process.

The following is a list of reasons under which a student may be expelled with cause:

• Academic Dishonesty
• Outstanding Fees
• Code of Conduct
• Significant Omissions or Errors in Admissions Documentation
• Academic Failure
• Attendance
• Harassment or Discrimination
• Misuse of College Property
• Endangerment, acts or threatened acts of violence against staff, students, faculty of other visitors

For full details on the Expulsion policy and how it is implemented please refer to your student contract.

Infection Prevention and Control Policy

Personal Protective Equipment (PPE)

Policy Statement:
The proper use of PPE is essential to prevent the transmission of infections in both massage and esthetic training. All individuals must use PPE in accordance with CMTO’s Infection Prevention and Control Guidelines for Massage Therapists and Public Health Ontario Infection and Prevention Control (IPAC) guidelines.

Procedures:

• PPE (e.g., gloves, masks, eye protection) must be worn when exposure to bodily fluids, broken skin, or other sources of infection is possible.
• Students and instructors must wear masks during treatments involving close facial proximity (e.g., facial treatments, intraoral massage, or procedures during illness outbreaks).
• Gloves must be worn during extractions, waxing, or any contact with non-intact skin or mucosa.
• PPE must be disposed of in designated waste containers immediately after use.
• Reusable PPE (e.g., eye protection) must be disinfected after each use according to manufacturer guidelines.

Hand Hygiene

Policy Statement:
Hand hygiene is the single most effective way to reduce the risk of infection transmission and is a mandatory standard in both educational and clinical settings.

Procedures:

• Hands must be washed with soap and water or sanitized using a Health Canada-approved alcohol-based hand rub (minimum 60% alcohol):
  • Before and after each treatment
  • After removing gloves or PPE
  • After contact with used linens, equipment, or waste
  • After coughing, sneezing, touching face or hair, or using a personal device
• Hand hygiene must be taught, demonstrated, and reinforced through clinical supervision.
• Hand hygiene posters must be displayed near all treatment areas and sinks.

Treatment Table and Equipment Cleaning

Policy Statement:
All treatment surfaces and reusable tools must be cleaned and disinfected between clients using products and practices that meet CMTO’s Infection Prevention and Control standards and Public Health Ontario IPAC guidelines.

Procedures:

• After each client, tables, bolsters, face cradles, and stools must be cleaned and disinfected using a Health Canada-approved disinfectant with a Drug Identification Number (DIN).
• Equipment (e.g., brushes, tweezers, massage tools) must be cleaned and disinfected or sterilized based on their classification (non-critical, semi-critical, critical).
• Disinfectants must remain wet on the surface for the manufacturer's recommended contact time.
• Disposable table paper or linens must be changed after each client.

Personal Care and Professional Hygiene

Policy Statement:
All students and staff must maintain high levels of personal hygiene and professional appearance to reflect industry standards and support infection control.

Procedures:

• Uniforms must be clean and freshly laundered daily.
• Hair must be clean and tied back if long.
• Nails must be clean, short, and free from polish or artificial enhancements.
• Fragrance-free policies are to be followed to maintain a scent-sensitive environment.
• Hands, arms, and exposed skin must be free from cuts or infections; any open wounds must be covered with waterproof dressings.
• Jewelry must be removed or kept minimal and must not interfere with hand hygiene or treatment protocols.

Management of Soiled Linens

Policy Statement:
Soiled linens must be handled in a manner that prevents exposure to bodily fluids and cross-contamination in accordance with CMTO expectations and esthetic hygiene guidelines.

Procedures:

• Gloves must be worn when handling used or soiled linens.
• Linens must be placed directly into the designated clear plastic laundry bags
• Laundry bags must not be overfilled. Once a laundry bag is full it must be tied shut and set aside for the weekly pick up by the professional linens service. A new bag must be prepared on the laundry cart.
• All soiled linens must be laundered through the professional linens service. Linens that are used for the public must not be reused without proper laundering or laundered in non-commercial facilities.
• Clean linens must be stored in a covered, designated storage area separate from used linens.

Monitoring and Enforcement

• Clinical instructors and program coordinators are responsible for ensuring compliance through supervision, audits, and instruction.
• Students will receive formal instruction on all infection control practices prior to engaging in public clinics.
• Non-compliance may result in disciplinary action and retraining.