Before initiating the formal grievance/complaint process, the student is encouraged to make every effort to resolve the problem informally with the person(s) alleged to have caused the grievance. The student may present an informal grievance/complaint in writing to the person(s) alleged to have caused the grievance. This attempt to resolve the grievance/complaint informally should be started as soon as the student first becomes aware of the act or condition that is the basis of the grievance/complaint.
Academic Grievance/Complaint
Step 1: Students who have academic concerns, complaints, or problems are expected to discuss them first with the involved faculty or staff member.
Step 2: If the issue is not resolved after this discussion, or if the issue is program-related, students should consult with the Academic Coordinator.
Step 3: If after discussion with the Academic Coordinator, the issue is not resolved, the student should submit the written grievance/complaint letter to acostenaro@bryancollege.ca. Academic grievances/complaints will be addressed by the Director of Education, who will respond within three business days.
Non-Academic Grievance/Complaint
Step 1: Non-academic concerns, complaints, or problems regarding a specific department or employee should be discussed directly with staff.
Step 2: If the issue is not resolved after this discussion, students should consult with the employee’s supervisor/manager.
Step 3: If after discussion with the employee’s supervisor/manager, the issue is not resolved, the student should submit the written grievance/complaint letter to acostenaro@bryancollege.ca. Non-academic grievances/complaints will be addressed by the Director/Leader of the department, who will respond within three business days.
Formal Grievance/Complaint
After you have followed the steps above first, students who feel that the issue is still unresolved may file a formal grievance/complaint with the College Administration.
ATTN: Compliance Department Bryan
College 1200 Lawrence Ave. West, North York
North York, Toronto M6A1E4
Email: acostenaro@bryancollege.ca
The College Administration will review the submitted request and may schedule a personal interview with the student and/or staff or faculty involved with the issue. Interviews may be conducted in person or over the phone.
The student will be informed, in writing, of any decision within ten (10) calendar days of receipt of the formal written grievance/complaint.
If the grievance/complaint cannot be resolved after exhausting the institution’s complaint/grievance procedure, the student may file a complaint with the Superintendent of Private Career College. A Student Complaint Form for a complaint to the Superintendent can be downloaded from the Service Ontario website at www.forms.ssb.gov.on.ca.
Students with questions may also contact the Accrediting Commission of Career Schools and Colleges, 2101 Wilson Boulevard, Suite 302, Arlington, VA 22201; phone: 703.247.4212; website: www.accsc.org. Students can also email the commission at complaints@accsc.org.